Host Sriram Viswanathan speaks with Andy Lee and Anand Chandrasekaran from Crescendo AI about the transformative impact of AI on the customer service and call center industry. The conversation covers Crescendo's unique approach to integrating AI in business process outsourcing, the dynamics of the sector, and the potential future of human-AI collaboration. Discover how AI is poised to disrupt and enhance the BPO industry, and why Crescendo AI is at the forefront of this technological revolution.Chapters00:00 Introduction to AI in Customer Service02:48 Dynamics of the Contact Center Industry06:09 Crescendo AI: Founders and Vision08:58 AI's Impact on Customer Interactions11:54 Technical Architecture of Crescendo AI15:06 Market Strategy and Customer Experience17:56 Scaling and Growth of Crescendo AI21:03 Future of AI in Customer Service24:00 Conclusion and Future OutlookLinkshttps://crescendo.ai/https://www.alorica.com/https://www.generalcatalyst.com/

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