Connect with Mark Mosley: https://www.linkedin.com/in/mark-mosley-a98584123/Discover how Mark transitioned from SDR to CSM, carving out an inspiring journey to tech success 🚀. In this episode of Tech Niche Tips, Mark shares his career progression, from navigating the high-pressure world of sales development to thriving as a Customer Success Manager at ServiceNow. Gain invaluable insights into tech career transitions, transferable skills, and the dynamic world of customer success.Mark unveils actionable strategies for aligning your strengths, understanding customer needs, and excelling in roles like tech sales, channel sales, and account management. Whether you're breaking into tech or seeking your next move, you'll find key takeaways to elevate your career. Ready to take charge of your career journey? Learn from Mark’s experience, explore new opportunities, and connect with like-minded professionals. Join us on this path to uncover the secrets of tech success and make your mark in the industry. Subscribe now for more career tips, insights into success, and motivational stories that inspire transformation in the tech space. Let Mark's story empower you to build a career you love!#customersuccessmanager #customersuccess #projectmanagement #whatistheroleofacustomersuccessmanager #b2bcustomersuccess#customersuccessmanager #customersuccess #projectmanagement #customersuccessplaybook #whatdoescustomersuccessmanagerdo🚀 Launch Your Podcast with Triplex! 🎙️Looking to start a podcast or need top-tier media production? Triplex has you covered! From concept to production, we help bring your vision to life.📽️ Professional Podcast & Media Services🎧 High-Quality Production📢 Expert Guidance & SupportStart your journey today! 👉 www.triplexmedia.net#technichetips #customersuccess #AI #conversations #techsales #TriplexMedia #PodcastProduction #ContentCreation🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/5220849279565824CHAPTERS:00:00 - Welcome Back01:33 - Mark's Journey02:32 - Transitioning from SDR to CSM04:08 - Pressure of Being a CSM09:50 - Q&A Session11:18 - Customer Support vs Customer Success13:39 - Account Management Strategies14:55 - Technology's Impact on CSM Role17:40 - Importance of Human Interaction19:25 - Joining the Q&A Discussion22:15 - Mark's Career Path23:39 - Advice for Job Seekers26:05 - Misalignment Between CSM and Company Goals30:31 - CSM as a Project Manager32:45 - Customer Education Investment34:42 - What I Love About Being a CSM36:03 - Transitioning from Other Industries40:28 - Technical Skills for CSM Role42:18 - Guest: Tory - HubSpot System Admin44:41 - Ignoring Customer Feedback Consequences48:04 - Connect with Mark54:15 - Triplex Media56:55 - OutroSupport this podcast at — https://redcircle.com/techniche-tips/donations

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