How do you optimize a workforce, but don't lose the stuff that makes work fun!

06/08/2021 34 min

Listen "How do you optimize a workforce, but don't lose the stuff that makes work fun!"

Episode Synopsis

Lee is General Manager of Europe at Playvox, a company helping to optimize the performance of staff in call centres. We're discussing cloud, omnichannel etc... but how do you use the tech in a way that actually motivates people? That's the big question to ask today.

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