It’s every parent’s worst nightmare—your child dials 911... and nothing happens.Most of us assume emergency services will be there when we need them. But what if your office phone, your cloud system, or your campus setup silently fails in a moment that counts?In this episode, Max Clark is joined by Mark “Fletch” Fletcher, ENP at 911 and a leading voice in public safety technology. They unpack shocking real-world failures—from tragic hotel incidents to multi-million-dollar lawsuits—and expose the hidden compliance gaps most companies don’t know they have. You’ll learn how outdated PBX systems, VoIP misconfigurations, and overlooked 911 laws like Kari’s Law and the Ray Baum’s Act can become legal and life-threatening liabilities.This episode isn’t just a tech conversation—it’s a wake-up call. Watch now before you assume you're protected.

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