How the State of Montana Fixed Its DMV Customer Service Using a Chatbot With Levi Worts

TARS Conversations
13/03/2020 29 min Episodio 1
How the State of Montana Fixed Its DMV Customer Service Using a Chatbot With Levi Worts

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Episode Synopsis


The DMV is notorious for its terrible customer experience, and one bot creator in Montana, Levi Worts, set about changing that by creating one of the largest and most effective government chatbot customer service systems in the world.We spoke to him to get an insight into the sort of value that the Montana DMV and its citizens are getting out of their TARS chatbots.

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