We’re continuing Season 3 of Talking Wisely, Wisedocs’ podcast where we explore the evolving intersection of AI, innovation, and transformation across the insurance, claims, workers’ compensation, and insurtech sectors. Fresh off our joint AI Governance webinar, Les Shute, AIGP, President of Kairos Kinetics and one of the industry’s leading voices in ethical AI deployment joins host Connor Atchison, Founder and CEO of Wisedocs to dig deeper into how insurers and claims organizations can move beyond experimentation and begin building trustworthy, defensible AI systems that actually improve outcomes. With more than 30 years of experience, and recent leadership as Product Owner for Generative AI at Gallagher Bassett, Les brings a uniquely holistic perspective to how AI can be implemented responsibly, securely, and at scale. In this episode, Connor and Les explore:How AI adoption is accelerating, and the biggest risks and opportunities emerging in claims and workers’ compWhy many organizations struggle to move AI SaaS solutions from proof-of-concept to productionWhat leaders can do right now to ensure their AI initiatives remain responsible, compliant, and scalableTune in for a candid and insightful discussion with one of the most knowledgeable voices in the industry on how to design AI systems that are not only innovative, but also ethical, resilient, and defensible in real-world claims environments. About Les ShuteLes Shute, AIGP is the President of Kairos Kinetics and a seasoned executive with over 30 years of experience transforming the workers’ compensation and insurance industries through innovation and technology. Having served as Product Owner for Generative AI at Gallagher Bassett, Les led initiatives that aligned AI strategy with scalable business solutions and practical implementation. Passionate about leveraging Artificial Intelligence (AI) to drive efficiency and better outcomes, he specializes in strategic initiatives that enhance claims management, operational performance, and digital transformation. A recognized thought leader, Les champions ethical AI governance, collaboration, and continuous learning to shape the future of claims management, risk mitigation, and patient care.

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