Episode 88 – Using Motivational Interviewing in Crisis Response

Glenn and Sebastian welcomed Casey Jackson to discuss using Motivational Interviewing (MI) in crisis response situations. Casey is the CEO of the Institute for Individual and Organizational Change and an internationally recognised expert in evidence-based communication that drives real-world results. With over 40 years in behavioural health, Casey has trained thousands of professionals across healthcare, social services, first responders, and government—helping leaders and teams turn intention into lasting impact.
He is a long-time member of the Motivational Interviewing Network of Trainers (MINT) and the lead author of the Motivational Interviewing Competency Assessment (MICA), a widely adopted tool for building fidelity in MI practice. Casey’s work centres on translating powerful communication strategies into practical tools that empower people to lead with clarity, connect with purpose, and create lasting change.
Episode index:
0:00 – Episode intro
6:25 – Casey’s introduction and early MI story
10:30 – “How do we help people help people?”
13:45 – Bridging law enforcement with mental health
19:50 – Deescalating the brain with MI
29:15 – Helping police officers respond to people in crisis
34:15 – The five intentions/mindsets: 1) Activation; 2) Guiding; 3) Expressing accurate empathy; 4) Partnership; and 5) Evoking
43:05 – Beyond reflective listening
58:30 – Opening an MI-based clinic
1:03:16 – End of episode
Links and resources:

Email: [email protected]

For suggestions, questions and to enquire about training in Motivational Interviewing, contact Glenn & Sebastian:
Email: [email protected]
BlueSky:

ChangeTalking
Glenn Hinds
Sebastian Kaplan

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