In this episode of *Taking Back Monday*, Alyssa Nolte sits down with Gill Brabner, expert in workplace empathy and founder of Resound Training, to explore the transformative power of compassion in the workplace. Gill shares her ECA model—Empathy, Care, Action—and its role in improving conversations, preventing conflicts, and fostering engaged, high-performing teams. They discuss the connection between employee satisfaction, customer loyalty, and the bottom line, while offering practical advice for leaders looking to create meaningful change. Tune in to discover how to build trust, motivate teams, and inspire action for a thriving workplace culture.Key Takeaways:Empathy, Care, Action (ECA) Drives Results: Effective workplace empathy requires not only understanding and care but also action. Taking meaningful steps based on feedback builds trust, enhances relationships, and creates a motivated and engaged workforce.  Employee Satisfaction Fuels Customer Loyalty: There is a strong correlation between happy employees and happy customers. Investing in employee well-being and psychological safety leads to better customer experiences and, ultimately, better business outcomes.  Compassion Is a Strategic Advantage: Compassionate leadership fosters a culture of trust and collaboration, which improves team performance, strengthens brand perception, and supports long-term profitability.Key Moments:00:00 Introduction and Welcome00:14 Understanding Empathy at Work02:28 The ECA Model: Empathy, Care, Action06:35 Importance of Action in Empathy08:25 Customer Feedback and Business Success13:14 Challenges and Benefits of Compassionate Leadership19:22 Inspiration and Final ThoughtsShare your thoughts - send us a textIt's time to say "goodbye" to the Sunday Scaries.Connect with AlyssaLinkedIn: https://www.linkedin.com/in/alyssanolte/Subscribe to the Taking Back Monday Newsletter: https://www.linkedin.com/newsletters/7158635254474272768/Follow the show on YouTube: https://www.youtube.com/@TakingBackMondayPodFollow the show on TikTok: https://www.tiktok.com/@takingbackmondaypod

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