Send us a textWe all should know how to learn tonality and how to read people, especially over the phone. This is why I am happy to welcome Richard Blank to the podcast. Richard is the CEO of the largest Costa Rica Call centre.  Richard has such a use of language that he naturally uses and trainers over 10,000 employees.Together we engage on how to develop and use such language and then jump into how business leaders can inspire and motivate through inclusion principles and practices.________________________Get In touch with Richard Blankhttps://www.facebook.com/costaricascallcenter______________________________Where you can find me:Website: https://www.josephkmuscat.comFacebook: https://www.facebook.com/JosephKMuscatConsultingLinkedIn: https://www.linkedin.com/company/joseph-k-muscat-consultinigTwitter: https://twitter.com/JosephKMuscatYoutube: https://www.youtube.com/channel/UCCa7X1BiEAyMa74Ijp58v0wSocial Media Groups:LinkedIn GroupFacebook Support the show

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