Micro-hospitality and customer experience design with Jason Anello (Table Service 101)

Table Service
17/02/2025 33 min Temporada 1 Episodio 101
Micro-hospitality and customer experience design with Jason Anello (Table Service 101)

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Episode Synopsis


Join host Jordan Hooker and marketing maverick Jason Anello as Jason discusses his work in experience strategy, emphasizing the importance of customer experience design for businesses. Jason explains how customer journey mapping can help companies understand and optimize their interactions with customers. He also introduces the concepts of choice architecture and micro-hospitality, illustrating how small details can significantly enhance customer experiences.
Want to learn more about Jason Anello? You can find out more at Janello.com.
Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker
 
Table Service is presented by Tavolo Consulting and hosted by Jordan Hooker. Music by Epidemic Sound.

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