Empathy, context, and continuous improvement with Karen Lam (Table Service 207)

Table Service
03/12/2025 34 min Temporada 2 Episodio 207
Empathy, context, and continuous improvement with Karen Lam (Table Service 207)

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Episode Synopsis


In this episode of the Table Service podcast, host Jordan Hooker speaks with Karen Lam, Director of Customer Support at Top Hat. They dig into empathy in support, the importance of context, the growth of AI in the space, and building a culture of continuous improvement.
Want to connect with Karen? Find her on LinkedIn: https://www.linkedin.com/in/karenklam/
Want to learn more about Top Hat? : https://tophat.com/
Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/

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