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Listen "The New Order of Airline Booking"
Episode Synopsis
It sounds simple to include all the information about a customer's interaction with an airline in a single retail-style Order. But 60 years of refinement to processes built on PNRs and tickets mean that there is a definite devil in the detail.
Listen to Bert Craven, Jonathan Hutchinson and Ian Tunnacliffe from T2RL in discussion with Sally Gethin, Aviation journalist & Commentator at Gethin's Inflight News discussing what Orders will look like and how they need to be managed.
Listen to Bert Craven, Jonathan Hutchinson and Ian Tunnacliffe from T2RL in discussion with Sally Gethin, Aviation journalist & Commentator at Gethin's Inflight News discussing what Orders will look like and how they need to be managed.
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