ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Customer and Traveller Experience: Selling to the TikTok Generation"
Episode Synopsis
Airline online customer experience has lagged behind other industries, partly because of restrictions inherent in traditional artefacts including PNRs and tickets. OOSD has the potential to take the brakes off innovation in customer experience. What sort of transformation can we expect in the next few years?
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