Follow-Up

Missed from SAS 006

Testing Hardware/Software

Test everything, try to break it
Don’t assume anything


Testing backups

Monthly backup tests
Quarterly disaster recovery tests
Annual business continuity tests





Today’s Show – Managing IT Vendor Relationships


Everyone will need an IT vendor at some point, so build good relationships for when you need them

Staffing help
Emergencies
Technical assistance for core infrastructure


Evaluation process

Reputation
Size
Cost

Price is important, but isn’t everything


Core competencies
Availability
Location
Qualify engineer who will actually be doing the work – these are often the best relationships


Contract Review

Larger companies won’t budge much
This is the basis of the relationship


Fixed price vs T&M vs Not to Exceed

Final Thoughts



Implement changes over time
They work for you,  you can override their recommendations



 
You can send feedback and ideas for future episodes to [email protected].

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