To succeed in today’s world, innovation is non-negotiable. Leaders need to ensure progress by creating the culture that will drive their organization into new areas, technologies, methods, products, and services. At the same time, they need to understand why their organization exists, what mandate is being fulfilled by their presence and what makes them successful — to guide their decisions.
In addition to looking to the past to steer company growth, leaders also need to be willing to try new things and be comfortable with failure; leading their organization to do the same.
We were privileged to discuss the importance of being tech-savvy and human-aware for today's success with Igor Pauletič, founder and partner of FrodX, author of Game changer portal, and active member of the Customer Experience Slovenia community. He constantly strives to get out of the comfort zone to accumulate development potential and has provided us with useful insight into how technology usage helps us boost business growth through the development of customer engagement and managing customer experience.

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