As many libraries continue to experience significant behavioral problems from visitors, they are often looking for ways to address these challenges from a trauma-informed approach. In this episode, Beth and Jane talk with Stephen Jackson, a licensed professional counselor, consultant, and trainer who specializes in restorative justice. Stephen has spent years overseeing restorative approaches in libraries and other public spaces and provides guidance to the STS audience about strategies for preventing behavioral problems as well as strategies for responding when challenges occur. Stephen also compares how approaches might differ for youth versus adults.

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