In this episode of Surfacing, Andy and Lisa are joined by Ron Bronson. Ron has deep experience working at the intersection of digital policy, service design, and systems. They talk about why so many services are poorly designed and talk about what needs to happen to improve both digital and physical world services for people. Ron also gives Andy some advice on selecting the proper tea, and Lisa asks about Ron's interest in the Finnish sport, Pesäpallo. Episode transcript About Ron Bronson Ron Bronson is a design director who leads impactful initiatives at the intersection of technology, service design, and public policy. He speaks globally on consequence design. Outside of work, he coaches high school tennis and runs a skeeball league. Ron lives in Portland, Oregon.    References & Links Resources Ron Bronson's website Tennis Polo (the game Ron invented)   Things Ron Talks About Ron writing about his love of Pesäpallo – "How does a guy from America start following Finnish baseball?" Indy Design Week Why Skee-ball Doesn't Change   Follow Ron on social media Twitter            

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