Fred Dust was a Senior Partner and Global Managing Director at international design firm IDEO. A leading voice and practitioner of human-centered design and networked innovation, he helps organizations in media, finance, retail, and health confront disruption stemming from shifts in consumer behaviour, social trends, economic pressures, and new technology. In this incredible podcast interview Fred shares fantastic tips on how to have meaningful and effective conversations. His new book Making Conversation is available here.

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