In the service industry, negative client interactions are an inevitable reality. However, with the right approach, you can transform these challenging situations into opportunities for growth, professionalism, and client retention. Join us as we delve into the art of handling negative clients, equipping you with strategies to effectively manage difficult situations, maintain your composure, and protect your business reputation. Drop your review and include any question or topic suggestion you want us to cover next time HERE! Get on the Waitlist for our next Successful Hairstylist coaching container! Key Take-Aways: 1. Know yourself: What feels right for you. 2. Pause. Breathe. Speak. Listen. Repeat. 3. It's better to be kind than to be right. Perception is reality. 4. Stay calm to maintain your exposure, this is not the time to match energy. 5. Actively listen, this sends the message that you're validating their feelings. 6. Avoid any kind of defensiveness, so you don't add to a wall of separation.   7. Seek solutions. Find actionable steps to begin difusing. 8. Hearing and listening are 2 different things. 9. What people typically need are to feel seen & heard, feel understood, and to feel like you care enough to make it right. 10. Try your best to not take things personally. Don't mistake arrogance for insecurity. 11. The words we use are huge: Use their name, repeat what you understand, apologize or recognize, ask what you can do to make it right. 12. Some people are just more negative than others. What can we do to not feel energy into it and turn it into a positive? 13. Write it out if needed, bring in a 3rd party. 14. Worse case scenario, be okay with offering their money back, and take it as a learning lesson. 14. If it becomes abusive, or compromises your mental health, respectfully uninvite. Save huge on your color costs in the salon plus take 10% off with our trusted Sponsor SalonScale:https://signup.salonscale.com/mz9lj/ambrosiacarey   Take 15% off our favorite skincare line & Sponsor Pharmagel with code SSA15

Ver todos los episodios