ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Charlotte Purvis Podcast"
Episode Synopsis
Charlotte Purvis is a consultant, trainer, coach, speaker and author of the new book THE CUSTOMER SERVICE FORMULA - How to communicate with your customers and boost your customer service brand. Charlotte describes part of her process as the Three Fs - FRIENDLY + FORMAL + FOCUSED. It's simple, yet profound and Charlotte goes into detail how this simple formula can change your customer service brand! Listen Now!
More episodes of the podcast SuccessCast with Scott Deming
Dave McKean Podcast
19/07/2021
Dr. Terri Levine - The Conversion Equation
17/06/2021
Brian R. Johnson Podcast
10/03/2021
Episode 13 Mark Eason Interview
03/03/2020
Episode #11 - John Hartmann Interview
04/12/2019
Episode #10 The Doug Widenmann Interview
15/11/2019
Episode #9 The Innovation Formula
22/06/2017
In God we trust