High Reliability Requires Empathy

01/03/2024 33 min
High Reliability Requires Empathy

Listen "High Reliability Requires Empathy"

Episode Synopsis

Does building a culture of high reliability help caregivers show empathy to patients and to each other?  Listen as host Steph Bayer and Cleveland Clinic Associate Chief Safety Officer, Dr. Amrit Gill discuss how empathy is key to building a culture of open communication, psychological safety, accountability, and high reliability.