To watch a video version of this podcast, click here: https://youtu.be/6GZOqskHBwUIn this episode of the Structure Talk podcast, hosts Reuben Saltzman and Tessa Murry discuss Halloween chaos and a complex home inspection that pushed the limits of Structure Tech’s expertise. Reuben shares a detailed story about troubleshooting a heating system in a 100-year-old Minneapolis home, emphasizing the importance of documentation, communication, and customer support. Tessa adds insights on energy types and reflects on the challenges of winding down during a busy season.Here's the link to Inspector Empire Builder: https://www.iebcoaching.com/events TakeawaysWhen dealing with heating issues, timestamped evidence can be crucial.Effective communication is key in customer support.Guiding customers through troubleshooting can lead to successful outcomes.Frustration is common among customers facing technical issues.Follow-up is important to ensure customer satisfaction.Resetting devices can often resolve common problems.Clear instructions can empower customers to solve their issues.Customer appreciation can enhance the support experience.Billing for services can be a point of discussion in customer interactions.Understanding customer emotions can improve service delivery.Chapters00:00 – Introduction and Sponsors01:14 – Sleep Struggles and WHOOP Tracker03:36 – Halloween Party Chaos at Reuben’s House06:57 – Shoutout to IEB Coaching07:34 – Facebook Post from Agent Clint Kipers09:03 – Why Structure Tech Charges More11:25 – Target Market: Savvy Buyers & High-Integrity Agents15:14 – Training New Inspectors17:34 – Tessa’s Travel, Moving, and Sleep Challenges21:13 – Human Design and Energy Types25:29 – Complex Home Inspection Case Study30:05 – HVAC Systems Fighting Each Other34:06 – Boiler Error Codes and Troubleshooting36:25 – Homeowner Call and Reset Instructions39:22 – Why Documentation Matters42:05 – Not All Homes Are First-Time Buyer Friendly46:10 – Maintenance Demands and Utility Costs47:18 – Wrapping Up and Final Thoughts48:12 – Listener Call-Out and Upcoming Guest

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