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Listen "E8: Relationship-Driven Impact: Building Communities and Connections with Vinay Parmar"
Episode Synopsis
Storytelling For Social Impact 8 E8: Relationship-Driven Impact: Building Communities and Connections with Vinay Parmar In this episode of the Storytelling for Social Impact podcast, we welcome Vinay Palmer, a globally recognised thought leader in customer experience, to discuss the critical elements of fostering meaningful relationships between organisations and their customers. Vinay and our host Ravinol Chambers delve into topics such as the evolving role of AI, the importance of consistency, and the principle of serving customers with genuine care. Vinay shares personal anecdotes and professional insights, emphasising the value of trust, collaboration, and proactive communication. The conversation extends to community dynamics, examining how modern changes impact traditional structures and the importance of maintaining social cohesion. Practical tips for improving customer service and community engagement are shared, making this episode a comprehensive guide for organisations looking to build lasting connections with their customers.00:00 Introduction and Welcome00:36 Reconnecting with Vinay Palmer01:37 The Importance of Community and Relationships04:32 AI and Technology in Customer Experience07:10 Consistency and Customer Loyalty10:30 Designing a Seamless Customer Journey19:09 Building Trust and Authenticity29:12 Leadership and Customer-Centric Culture30:26 The Power of Customer Stories33:55 Empowerment in Organisations37:54 Community and Changing Dynamics43:52 Faith, Tradition, and Personal Growth51:35 Building Trust and Long-Term Relationships59:33 A Touching Personal Story from Vinay to ConcludeVinay Parmar With over 30 years of hands-on expertise, Vinay has seen firsthand how unforgettable customer interactions can transform businesses and organisations from the inside out.
He is an international speaker and trains organisations to turn everyday interactions into lasting, meaningful experiences that drive loyalty and growth.
Vinay has worked with some of the world’s biggest brands, from National Express to Audi UK, and he knows that the secret to long lasting relationships is creating connection and community. Vinay's Website
He is an international speaker and trains organisations to turn everyday interactions into lasting, meaningful experiences that drive loyalty and growth.
Vinay has worked with some of the world’s biggest brands, from National Express to Audi UK, and he knows that the secret to long lasting relationships is creating connection and community. Vinay's Website
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