In this conversation, Scott Harvey shares his unique journey from being trained by the FBI in negotiation to applying those skills in both high-stress situations and everyday life. He emphasizes the importance of communication, listening, and emotional intelligence in fostering relationships and resolving conflicts. Scott discusses the dangers of silence in both personal and professional contexts, advocating for open dialogue about mental health and the need for supportive workplace cultures. Through personal anecdotes and insights, he illustrates how presence and rapport can make a significant difference in crisis situations, ultimately encouraging listeners to embrace uncomfortable conversations for growth and understanding.Chapters00:00 Introduction and Purpose of the Conversation01:32 Scott's Journey into Hostage Negotiation03:43 The Importance of Communication Skills05:39 Training and Techniques in Negotiation08:07 Managing Emotions in High-Stress Situations11:58 Real-Life Negotiation Scenarios15:56 Building Rapport and Trust20:13 Reflections on Recidivism and Relationships23:19 The Power of Self-Control24:26 The Importance of Communication26:27 Building Rapport in Leadership28:15 Understanding Mental Health and Suicide31:38 Navigating Difficult Conversations35:46 Managing Emotions in Leadership40:22 Navigating Difficult Conversations43:19 Understanding Emotions in Crisis Negotiation45:00 Lessons from Crisis Negotiation in Personal Life47:27 The Power of Presence53:28 Reflections on a Career in Crisis ManagementPlease leave a review and make sure you SUBSCRIBE!If you are interested in advertising on this podcast email [email protected] request Stefanie to be on your Podcast, Radio Show, or TV Show, reach out to [email protected] ME:IG: instagram.com/steffrjonesYouTube: youtube.com/@stefandteaKeywordscommunication, negotiation, emotional intelligence, crisis management, mental health, leadership, rapport, listening skills, hostage negotiation, workplace cultureWe'd love to hear from you! Please leave a rating and review! https://ratethispodcast.com/steftea Hosted on Acast. See acast.com/privacy for more information.

Ver todos los episodios