Against the backdrop of the ongoing struggle with the Verizon outsourcing to HCL, enterprise customers are being forced to rethink their supplier support models and partners.  In this 7-minute podcast, Theresa Knutson and Brent Knight from TC2 join Tony Mangino to discuss what customers can actually do to manage, escalate, and potentially fix support issues with their strategic network suppliers. If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Technology Consulting & Strategy Development Services webpages.

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