In this week's episode I interview Harsh Vasavada, Operations Leader (Americas) at Corning. Harsh led the team which were responsible for winning the Award for Customer Centricity at the SSON Impact Awards this year in March. In this podcast, we talk through the project, how Harsh got the buy-in, tracked results and how a focus on CX ultimately enabled the GBS to grow and take on more value-adding roles. If you're interested in applying for next year's awards, they are part of our flagship event SSOW North America, so keep an eye on the site for more details: https://www.ssonetwork.com/events-shared-services-week  

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