Today on SSONext, host Jordan Mullins sits down with Lori Pon - an experienced project manager and insurance professional successful in leading major system implementations and multiple business units. Lori is Director of Claims Strategy & Innovation at AAA Auto Club Group and possesses strong management and leadership skills, with the ability to motivate and develop high-performing employees, solid planning and organizational skills, including the oversight of key technology initiatives and management of profit and loss objectives.  Lori and Jordan dig into: ✅ The importance on making initiatives more customer centric✅ Why “You will never have amazing CX if your EX is lacking.” ✅ Insurer tech and its benefits to make work agile✅ How customer-centricity has influenced the way technology partners are chosen✅ How to use customer centric metrics to measure the success of functions✅The benefits of design thinking and great attitude in insurer tech For the full details on that and a lot more, 🎧 listen to the episode 🎧  If you like what you’ve heard today, do us a favour, and hit the rating button to give us 5 stars. That way, we’ll be seen in the systems, which will help us keep podcasting!

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