Yes you read correctly. Taylor Swift lyrics have entered the chat. Did you know I once touched her hair? True story tbh. I know what you’re thinking too… “Cool story Hansel” lololol. On today’s pod we talk about the importance of having a “blank space” in your schedule. If you (and your team) keep finding the schedule is too jacked, packed and stacked to the rafters you can be unconsciously sailing toward dangerous territory. You can find yourself consistently letting people down, not getting back to people, not being able to service existing clients, not being able to service new clients, being late to jobs and so on and so on. So what’s the answer? It’s easier said than done hey? And let’s face it, everything is easy to say from an office. The answer may be in hiring field staff, hiring admin staff, better scheduling, improved communication, more use of good quality apps, or a hybrid combination plate of many of these items plus more. One thing is for sure: your goal is to consistently make your product excellent. Enjoy the pod x KeywordsTaylor Swift, holiday rush, scheduling, communication, blank spaces, business management, client relations, service industry, workload awareness, customer serviceSummaryIn this engaging conversation, the hosts discuss the importance of managing schedules, especially during the busy holiday season. They emphasize the need for 'blank spaces' in schedules to accommodate unexpected jobs and the significance of effective communication with clients. The discussion also touches on the importance of treating everyone with respect and understanding the dynamics of the service industry.TakeawaysHaving a blank space in your schedule is crucial.The holiday season can lead to unexpected job opportunities.Effective communication with clients can prevent misunderstandings.It's important to be aware of your workload and schedule.Treating everyone with respect can improve client relations.Creating breathing space in your schedule can reduce stress.Asking multiple questions can streamline communication.Don't get angry at things you should expect in business.Flexibility in scheduling can lead to better service.Understanding your team's dynamics is essential for business success.TitlesThe Taylor Swift Connection: A Fun StartNavigating the Holiday Rush: Tips for SuccessSound bites"I touched her hair!""You can't yell at me!""Create some blank space!"Chapters00:00 The Taylor Swift Connection02:43 Navigating the Holiday Rush05:55 Understanding Your Schedule09:37 The Importance of Communication13:22 Creating Blank Spaces17:40 Treating Everyone Like They Matter

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