How do you feel when you read a bad review someone left for your business?  We're guessing incensed or at least irritated, right?  It hurts when you read something negative about something as close to you as your business.  Especially when they are only telling their side of the story. But believe it or not, there are ways to use a bad review from a customer to turn things in your favor.  Join us tomorrow as we cover ways to take advantage of a bad review.   We'll cover:  How reviews can show how you respond to negativity  How reviews can highlight areas of your business that actually need improving How engaging with customers proactively can mitigate issues Bonus: How a strong brand can elicit empathy from outlier negative comments

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