Explore the impact of regulatory shifts on customer-centricity within financial services with Craig Wilson, Managing Director for Sopra Steria Private Sector, and Jon Davies, Research Director at TechMarketView. Gain insights into how regulatory changes shape banking services and products, emphasising the importance of data and customer experience.About the speakers Craig Wilson,  Managing Director for the Private Sector, Sopra Steria  Craig is the Head of the Private Sector, responsible for all strategic and operational direction of the sector including delivery across the UK and India. He joined Sopra Steria as the Head of Financial Services in 2018 following a successful career in Banking with HSBC. Craig is also a Director of the FCA regulated entity Sopra Steria Financial Services Ltd. Jon Davies,  Research Director, TechMarketView  Jon Davies, joined TechMarketView in January 2019 and is responsible for the Financial Services research programme. Jon has 30 years’ experience within the financial services and technology industries, and an in-depth knowledge of insurance, retail banking and global IT in particular.Host: Alan Mo, Head of Insights & Analyst Relations, Sopra SteriaAlan joined Sopra Steria in 2018 and currently leads the UK Insights & Analyst function. Before this, he had a successful career in both in-house and agency settings, where he headed market and competitive intelligence functions. Alan delivered actionable insights that drove tactical and strategic decision-making, supported growth strategies, developed new solutions, and contributed to thought leadership.

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