I am in conversation with David G Ewing, CEO of Motiv. In this first part of the conversation, David talks about:His initial days in Detroit, where he grew upMeeting the CEO of Oracle, Larry Ellison and how that influenced some of his later decisions in choosing the area of workWhen building solutions, how and why technology under the hood has to be invisible, while focusing primarily on the user experienceUsing the customer journey mapping technique to better understand customer experiencesThe importance of the team being empathetic to customersListen on!I asked him about how he thinks some of the AI based approaches are likely to impact the customer experience.The answer to that and a lot more interesting topics in the next part of our conversation - in the next episode.Do not miss it.David G. Ewing, CEO of Motiv, is a trailblazer in customer experience innovation. With over 25 years in the industry, he's transformed insights into substantial revenue for 500+ clients. A Harvard cum laude Engineering graduate, David's leadership has earned Motiv a spot on the Inc 5000 list. As president of The Entrepreneur's Association in Austin, he's dedicated to empowering fellow entrepreneurs. Beyond business, he's a devoted husband of 19 years and a passionate coach for his son's robotics team.More information about David can be found at his web site, https://www.davidqewinq.com , Motiv's website, https://motivcx.com  or on Linked In at Linkedin.com/in/davidgewing

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