Social Media CX Podcast

Social Media CX Podcast

Por: Brooke Sellas
Hosted by Brooke Sellas, CEO of B Squared Media and a leading voice in social care, this podcast explores the untapped power of using social media to create unforgettable customer experiences. Each week, Brooke dives into real-world strategies, industry trends, and actionable insights to help brands level up their CX game on social.

You’ll hear candid interviews with top CX and DCX experts, learn from inspiring case studies, and get answers to your burning social care questions in the “Care Chat” segment. Whether you're in CX, marketing, or social media, this podcast is your go-to guide for turning social channels into revenue-driving, loyalty-building tools.

If you’re ready to master the art of social care, hit subscribe and join the conversation—because great CX isn’t just extra, it’s expected.
53 episodios disponibles

Latest episodes of the podcast Social Media CX Podcast

After the Hardest Year of My Career, This Had to Change 31/12/2025
How to Humanize Your Brand Voice on Social (Even with AI) 24/12/2025
Why Customers Trust Some Brands Instantly (and Scroll Past Yours) 17/12/2025
Is Your Content Sending the Wrong Message? Do This 5-Minute Audit 10/12/2025
How to Optimize Social Media Content for Better Customer Experience 03/12/2025
The ROI of Saying Thank You: How Gratitude Builds Customer Loyalty 26/11/2025
Why Social Listening Should Change Your Entire Content Strategy 19/11/2025
BIC Framework: The Easiest Way to Listen Smarter 12/11/2025
Hershey’s Social Listening Playbook 05/11/2025
The Dark Side of Employee Advocacy: How to Avoid a Brand Horror Story 29/10/2025
From Advocacy to Activism: Turn Employees into Community Leaders 22/10/2025
How to Prove the ROI of Employee Advocacy (Without Vanity Metrics) 15/10/2025
Ditch the Megaphone: The New Rules of Employee Advocacy in CX 08/10/2025
Why Employee Spotlights Belong in Your Social Strategy 01/10/2025
How Clarity in Customer Care Creates Loyalty and Revenue 24/09/2025
How Empathy Drives Revenue (and What Most Brands Miss) 17/09/2025
The EMPATH Framework for Human-Centered Social Media 10/09/2025
Human-First Marketing in an AI World with Phil Treagus-Evans 03/09/2025
5 Steps to Build Your Social Engagement Strategy Without a Big Team: Care Chat 27/08/2025
How to Scale Social Engagement with a Tiny Team and a Big Heart 20/08/2025
1 2 3 Siguiente › Última »
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA