BJ and Deb met and interviewed Jeanne Bliss, author "I Love You More Than My Dog" at the Word of Mouth Supergenius conference (see video www.facebook.com/socialgeekradio). Jeanne started her career at Land's End reporting to founder Gary Comer and the company's executive committee, ensuring that in the formative years of the organization, the company stayed focused on its core principles of customer and employee focus. She was the first leader of Land's End Customer Experience. Jeanne now runs CustomerBliss (www.customerbliss.com), an international consulting business where she coaches executive leadership teams and customer leadership executives on how to put profitablity at the center of their business, by getting past lip service; to operationally relevant to operationally executable plans and processes. Her clients include Johnson & Johnson, TD Ameritrade, St. Jude's Hospital and many more. Her best-selling books are "Chief Customer Officer: Getting Past Lip Service to Passionate Action" and "I Love You More Than My Dog; Five Decisions That Drive Extreme Customer Loyality in Good and Bad Times." Jeanne will discuss her books and how you can build a beloved company.

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