The #comebackofalifetime continues and today’s Franchise Spotlight is on Jayson Pearl, President of ServiceScore. 
Voice calls to businesses have skyrocketed during the pandemic and Jayson shares advice on how franchises and small businesses can use this increased value in phone conversations to grow their business including:
·      Providing a great customer experience over the phone 
·      Increasing conversions over the phone 
·      Getting your team great at asking more questions and learning WHY the customers need help
Thanks to Social Joey, The International Franchise Online Expo, and Benetrends.

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