Smoke Break - Episode 15: Mastering the Art of CommunicationEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares advanced communication techniques that can transform your customer interactions and team collaboration. Learn how to elevate your verbal and non-verbal skills to create more meaningful connections and standout service.Episode OverviewMaster essential communication elements:Active listening techniquesVoice modulation strategiesBody language awarenessCustomer cue readingInformation delivery methodsActive Listening SkillsLearn to implement:Complete attention techniquesNon-verbal observationReflection methodsUnderstanding unstated needsDistraction managementVoice and Language ToolsDevelop approaches for:Volume and pace adjustmentTone matching techniquesStrategic pausingEmphasis placementProblem-solving languageBody Language MasteryMaster techniques for:Relaxed, open posturingAppropriate eye contactEngagement positioningApproachability signalsNon-verbal message alignmentCustomer AdaptationLearn effective ways to:Read interaction preferencesAdjust communication styleUtilize strategic silenceRecognize time constraintsPersonalize service approachSales Associate Action ItemThis week's communication skill task:Practice reflection techniqueImplement with five customersSummarize their requestsNotice interaction quality changesRefine approach based on resultsResources MentionedVisit cstorethrive.com for additional communication resourcesNext Episode PreviewComing up: Creating a positive store atmosphere that keeps customers coming back."Smoke Break" delivers weekly insights for convenience store sales associates in bite-sized, actionable episodes under 10 minutes.#ConvenienceStore #CommunicationSkills #CustomerService #RetailSkills #CareerDevelopment #ServiceExcellence

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