With winter conference quickly approaching, Tyler and Clay sit down with Bryce Baker as we hear a little bit about what to expect and how to capitalize on bringing guests. What type of questions do we ask, how long should we wait to reach back out to them, and how do we turn their experience into a beneficial experience for you and your guest. At the end of the episode, we introduce a new segment, "Shop Hacks", as we hear from different dealers over the next several episodes on what they have done to make their shops more efficient.

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