Is it worth the time to cross-train your team? Even the most talented people in your team can’t succeed if your entire team follows their own processes, and communication is a mess. Cross-training leads to better communication, and communication leads to a business that is less dependent on you. In this episode of the podcast, we’re exploring how this agency owner hires the right people, streamlines communication and cross-trains his team so that he can spend more time in creativity instead of project management. Including: How he took one opportunity in college (10 years ago) and turned freelancing into an agencyWhy solving communication challenges grows the business  Cross-training team members is worth the time investment What is the T shape model, and how it guides his hiring process for right-fit team members? How he cross-trains his team to create more efficiency and less dependency on one person to know it all Changing his org structure and why he restructured his agency modelShow LinksSuits & Sandals Website: https://suits-sandals.comWork Association Podcast: Apple, Spotify, GoogleNick’s LinkedIn:  https://www.linkedin.com/in/nickdank/Get my signature COMPASS method inside our Team Growth Roadmap This episode is brought to you by the FREE TEAM GROWTH ROADMAPWhat if you didn’t spend all day, every day, in the weeds of running your business? More flexibility. More freedom. Less overwhelm. You’d scale your business with more easeGain clarity on the strategic systems and leadership actions to create a self-managing team that can support your clients and frees up your time.My free Team Growth Roadmap will give you my COMPASS method to get you out of the weeds of running your business and help you build a small but mighty team that gives you more freedom and flexibility.Click this link to unlock the COMPASS MethodThanks for listening to the Small But Mighty Agency Podcast, if you enjoyed this episode please leave a review on iTunes or send a screenshot on Instagram while tagging me  @audreyjoykwan

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