Send us a textThis week on the 100th episode I'm joined by DevOps and Resilience Engineering legend John Allspaw to talk about learning (especially from incidents). We discuss...📒 Classroom VS situated learning🤝 The myth of the perfect handover ITIL as a coping strategy to try and make sense of the organic, wild, and messy🥕 How you cannot incentivise to avoid incidents (it doesn't work that way)❤️‍🩹 You can't understand how something is broken unless you know how it's supposed to work in the first place...and much more.Resources from this episode:Pre-Accident Investigations by Todd Conklin https://www.amazon.com.au/Pre-Accident-Investigations-Introduction-Organizational-Safety/dp/1409447820Working at the Center of the Cyclone by Dr. Richard Cook https://itrevolution.com/articles/center-of-the-cyclone-dr-richard-cook/To join the Resilience in Software Foundation head over to: https://resilienceinsoftware.org/You can find John on:Website: https://www.kitchensoap.com/LinkedIn: https://www.linkedin.com/in/jallspaw/You can find Adapative Capacity Labs here: https://www.adaptivecapacitylabs.com/You can find Stephen on:LinkedIn: https://www.linkedin.com/in/stephentownshend/Bluesky: https://bsky.app/profile/slightreliability.bsky.socialYouTube: https://www.youtube.com/c/SlightReliabilityInstagram: https://www.instagram.com/slight_reliability/TikTok: https://www.tiktok.com/@the_kiwi_sre

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