With digital workers augmenting workplaces, it's time to reimagine the principles of design thinking and human-centered design, create new workforce rules, structure organizations, create job roles, set new OKRs and KPIs, and create new spaces for agents to engage, collaborate, and even socialize.    
How does human-centric design get extended to include Agents? 
How do agents collaborate and organize conferences for cohort meetups and global best practices?
Can they form associations and unions? What should the new Chief Workforce Officer do? 

Ver todos los episodios