Achieving optimum performance doesn’t just happen.  It takes hard work, determination and perseverance.  As business owners, we have developed cultures that embrace certain areas of focus that have led to success.  We will be sharing these “pillars” with you over the course of 4 episodes.  This is the first installment of our Pillars of Peak Performance series.  The first pillar is providing an exceptional customer experience.  Sustaining a commission only, service based business starts with developing relationships.  In order to develop these lasting relationships, you must be client focused and provide a customer experience that is second to none.  But what does that mean?  A lot of companies say they are great at customer service but what is the measure of that?  In this episode we take a deep dive into perspectives of service.  What is the expectation?  What does it mean to go above the line of expectation?  We will provide you with our list of 8 keys to build client loyalty and ensure repeat and referral business. They’ve worked for us and they can work for you too.  

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