How can we help customers feel confident after purchase?

Shopify Across the Pond
20/09/2019 26 min Episodio 18
How can we help customers feel confident after purchase?

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Episode Synopsis

In this episode of Shopify Across the Pond, Matt Smith from Route, discusses how we can keep customer confidence up before and after purchase. Specifically they discuss:

The importance of offering purchase protection for store owners and customers
How Route can help Shopify store owners achieve this.
How brands have used Route to boost there approach to customer service and shipping

Matt is Director of partnerships at Route, a Shopify app to create an unforgettable brand experience from checkout to delivery.

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