Retail evolution & customer experience

29/05/2018 22 min Episodio 8
Retail evolution & customer experience

Listen "Retail evolution & customer experience"

Episode Synopsis

How does a crown corporation remain agile through change? In this episode of Shift, LCBO’s Chief Executive Officer George Soleas shares how the LCBO is driving innovation in the way it operates and delivers its products and services. From digital adoption and creating narratives for the customer, to leveraging data to transform the customer experience and improve operations across the supply chain, we examine the LCBO’s evolution into an ambidextrous, digitally enabled, organization.

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