San Francisco’s top human resources official acknowledges the need for workers and the calls for reforms to a lengthy recruitment and hiring process. The money is in the budget to fill the open jobs, but the rules that govern how that happens are enshrined in the city charter, and they exist to guard against favoritism and other corruption. Meanwhile, most city employees do not live in San Francisco. Human resources director Carol Isen, Labor Council leader Kim Tavaglione and 911 dispatcher Burt Wilson lay out the consequences of the worker shortage and what is being done about it. | Unlimited Chronicle access: sfchronicle.com/pod  
Fixing Our City is part of the San Francisco Chronicle’s SFNext Project
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