[Webinar recording] Service Portal UX traps

ServiceNow Pilots by SPOC
23/10/2023 52 min Episodio 2

Listen "[Webinar recording] Service Portal UX traps"

Descargar episodio Ver en sitio original

Episode Synopsis


Exceptional episode - recording of a webinar conducted - 3 ways to improve your ServiceNow Platform usability.

„I use the portal because I have to, not because I want to” – do you think so about your platform? Have you heard that from your employees? It’s time to change that. In our webinar, you will learn how UX/UI affects the usability of the platform.

What we’ll talk about:

how to simplify the ticketing process to make it as smooth as online shopping
communication with users – how to keep it human-to-human
generic interface vs personalisation – how to make Service Portal feel like home?



More episodes of the podcast ServiceNow Pilots by SPOC

Ep12: From Code to Process: The Essential Role of Consultants in ServiceNow Projects 10/09/2024
Ep11: Navigating Financial Industry Challenges: AI, Risk Assessment, and the Future 13/08/2024
[Webinar recording] Ensuring DORA Compliance with ServiceNow 04/07/2024
Ep10: Expert Tips for Platform Maintenance & Support Services 03/07/2024
CoffeeNOW#12 - FastTrack to DORA & Risk Products RoadMap 12/06/2024
CoffeeNOW#11 - Knowledge24 Case Studies 21/05/2024
CoffeeNOW#10 - Insights after ServiceNow Knowledge 2024 🤖 15/05/2024
Ep.9: From Hard-Code to LOW-CODE! Transforming the IT world in the App Engine Era 04/03/2024
CoffeeNOW#9 - My favourite ServiceNow case studies 20/02/2024
Ep.8: How Reporting in ServiceNow Can Save Your Time, Money, and Headaches! 19/02/2024
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA