Service Management Leadership Podcast

Por: Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:

■ Monday: Jeffrey Tefertiller – Service Delivery topics
■ Wednesday: Kenneth Gonzalez
■ Thursday: Jeffrey Tefertiller – Service Management topics

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1111 episodios disponibles

Latest episodes of the podcast Service Management Leadership Podcast

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“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata 07/11/2025
Service Management Leadership - CMDB Part 4 06/11/2025
Service Management Leadership - Accepting Risk 03/11/2025
“Sometimes the Real Incident Is Just a Lack of Diligence” – Rina Brahmbhatt and Ramy Shehata 31/10/2025
Service Management Leadership - CMDB Part 3 30/10/2025
Ep 66: “Ethics Meets Economic Reality” – Andrew Davis, Part 2 29/10/2025
Service Management Leadership - Making Decisions With Imperfect Data 27/10/2025
“No Two Major Incidents Are Ever the Same — You Learn by Living It” – Rina Brahmbhatt and Ramy Shehata 24/10/2025
Service Management Leadership - CMDB Part 2 23/10/2025
Service Management Leadership - Do Not Try To Solve Every Edge Case 20/10/2025
“In 2027, AI Will Run Without Oversight. That’s What Scares Me.” – Final Thought with Rina Brahmbhatt and Prof. Ahmed Banafa 17/10/2025
Service Management Leadership - CMDB Part 1 16/10/2025
Ep 65: “Beyond Tools To Transformation” – Andrew Davis 16/10/2025
Service Management Leadership - A Story 13/10/2025
“Be Ready for Change—Every 10 to 15 Years, a New Technology Flips Everything” — Rina Brahmbhatt and Prof. Ahmed Banafa 10/10/2025
Service Management Leadership - The Who and How Matter More Than The What 09/10/2025
Service Management Leadership - ServiceNow Best Practices, Part 3 06/10/2025
“The Minute You Think You’ve Learned Enough, It’s Time to Go Down” — Rina Brahmbhatt and Prof. Ahmed Banafa 03/10/2025
Service Management Leadership - ITIL Best Practices For User Experience 02/10/2025
Service Management Leadership - ServiceNow Best Practices, Part 2 29/09/2025
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