Ep 39 — "On XLAs…" — Alan Nance

Service Management Leadership Podcast
19/12/2024 25 min Temporada 1 Episodio 39

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Episode Synopsis

In this episode, kengon talks with Alan Nance about Experience Level Agreements (XLAs). This is one of those conversations I've wanted to have for quite a while, and I'm stoked to be able to share it with you! :-)

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