Summary: On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s 37 years as CEO of CGP Maintenance and Construction Services, he has garnered extensive experience guiding teams through periods of change and managing how seamlessly they adapt. Throughout this episode, Shawn and Jim discuss how leadership trends in 2023 are going to differ from 2022 and how those developments will impact the industry as a whole. Unlock your true potential with us today!Show Notes:(0:55) Introducing Jim(3:12) Upcoming Changes in Leadership(5:59) The Evolution of Leadership Roles(10:16) Changing Communication Styles(15:08) Sticking to the Fundamentals(18:36) Impending Changes in Technology(24:21) Diversity Inclusion Initiatives(27:41) Generational Shifts in Leadership(30:32) Leadership AdviceLinks:Shawn BlackJim RobinsonCGP Maintenance and Construction Services Quotes:“It’s like a new pair of shoes. If you have to have the current pair of shoes, they become obsolete in six months. Why not wait six months and buy a great pair of shoes? It’s the same thing in leadership. If you keep changing just to change, you’ll be obsolete very quickly.” - Jim Robinson, (3:47)“We don’t need more rules. We need a few rules. What if you get rid of all the rules? Chaos ensues and you become obsolete. So it’s really important we pay attention to what noise is versus what the fundamentals are. If you shut out all that noise, you’re going to win.” - Jim Robinson, (14:11)“I need all that diversity and different levels of education so we can drive a result for our buyer or client. We’ve always practiced that. We didn’t create a new set of rules to say, ‘Here’s what we’re going to do on this.’ It’s been at our very core that we are diverse in what we do.” - Jim Robinson, (24:43)“If you don’t get your core values right, it’s a starting point for your company, but a stopping point for the growth of your employees. You have to make sure your core values are clearly defined…Make sure they’re not a stumbling point, but a growth point.” - Jim Robinson, (30:51)

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