In this episode of the 55+ Travelers: Arriving & Thriving Audio Conference, hosted by Sensory Friendly Solutions Founder Christel Seeberger and guest hosts Sophie Yang, and Christopher Basmadjian, Occupational Therapy Students, we host two tourism industry experts: Listen to Danielle Timmons, Aquila Center for Cruise Excellence, and Carol Alderdice, Tourism Industry Association of New Brunswick, as they give expert perspectives on delivering exceptional customer experience. Episode Guide:0:48 Welcome to guest Danielle1:40 Danielle's Role at Aquila Tours 2:35 Danielle's Role with Training4:28 Providing tours and services 6:35 Travelers over the age of 558:38 Sensory Friendly Cruises for mature adults11:48 Building in Time12:50 Restrooms14:28 Providing Information Verbally15:23 The barriers 20:32  The Key to Providing a Positive Customer Experience22:30 Finding a "Natural" Tour Guide26:00 Multigenerational Travel30:00 Vision Barriers & Accommodations35:57 Preferred Excursions41:05 Anticipating the Needs of 55+ Travelers43:38 Welcome Carol 45:20 Primary Demographic46:30 Travel for Older Adults Post COVID-1949:05 The Importance of Training 51:31 Creating a Positive Customer Experience 53:38 Word of Mouth55:20 Action Feedback58:32 The little things1:03:28 Thank y Sign up for the Sensory Friendly Solutions newsletter to receive sensory-friendly tips and strategies delivered straight to your inbox.Connect with us on any of our social platforms:FacebookInstagramLinkedInTwitterYouTube

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