In this episode of Seen & Solved, host Tim Pennington sits down with Scott Papst, Senior Vice President of Specialty Sales and Business Development at Hubbard-Hall, to tackle an issue that's hitting finishing shops across the country: the decline in supplier support. As consolidation reshapes the metal finishing and surface treatment industry, many shops are feeling the strain of reduced service, slower response times, and less hands-on expertise.Scott explains why traditional supplier relationships are shifting, what shops can do to navigate these changes, and how Hubbard-Hall is taking a different approach—investing in customer support, remote monitoring, and digital tools like an AI knowledge base to deliver faster, more consistent answers. He also shares how Hubbard-Hall is helping finishers use less chemistry while still achieving better results.Whether you're a plating shop owner, wastewater treatment manager, or operations lead, this conversation covers what you need to know about staying competitive in a consolidating supply chain. Learn how proactive partnerships, transparent service models, and smarter monitoring technology can keep your shop compliant, efficient, and profitable.

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