Outsourcing customer support, pros, cons and best practices

01/11/2023 15 min Episodio 60
Outsourcing customer support, pros, cons and best practices

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Episode Synopsis

Today, we're discussing outsourcing customer support in the Philippines.
I've seen the transformative power of building teams here. It saves costs, offers skilled talent, scalability, and allows you to focus on core business activities.
Outsourcing has its challenges, like communication gaps, but they can be overcome with the right approach. Invest in training, establish clear communication, set measurable KPIs, foster a positive work culture, embrace technology, maintain a balance, and strive for continuous improvement.
Like and subscribe to stay updated on new episodes, and for hiring professionals in the Philippines, visit VirtualStaff.ph. Keep thriving, outsourcing smartly, and growing your business.
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Book a call with us to learn how we can help you scale your business: https://www.virtualstaff.ph/enterprise 
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